Job Summary

The IT Support Technician Intern is an entry to early-career, part time role responsible for providing frontline technical support to employees across office and jobsite environments. This role focuses on resolving common issues, following established IT procedures, and developing foundational technical skills.

Interns work under the guidance of senior technicians and leadership while demonstrating reliability, attentiveness to detail, and a strong customer-service mindset.

Job Responsibilities

Technical Support & Operations

Provide Tier 1 support for endpoints, applications, and peripherals
Troubleshoot basic Windows and iOS device issues, printers, and accessories
Assist with user onboarding, offboarding, and equipment setup
Run New hire orientations
Set up and troubleshoot basic jobsite and office technology equipment
Escalate complex issues appropriately while documenting findings
Additional duties assigned per supervisor

Applications & Access

Assist users with Microsoft 365 applications including Outlook, Teams, and OneDrive
Support account access requests and MFA enrollment
Assist with license and resource assignments under guidance

Security & Compliance

Follow established security policies and device standards
Assist with security-related tasks as assigned
Report suspected security incidents or risks

Documentation & Ticketing

Accurately document all work performed in the ticketing system
Follow standard operating procedures and checklists
Maintain accurate asset and inventory records

Collaboration & Development

Work closely with Senior Technicians for learning and escalation
Participate in training, shadowing, and skills development
Demonstrate professionalism and customer-focused communication

Decision Authority & Scope

Resolves basic technical issues following established procedures
Escalates complex or unfamiliar issues promptly
Operates under guidance while building confidence and competence

Qualifications

Required Skills & Experience

0–2 years of IT support or related technical experience
Basic understanding of Windows OS and general troubleshooting concepts
Comfortable following documented processes and instructions
Strong customer service and communication skills
Strong soft skills including attentiveness to detail and willingness to learn

Preferred Qualifications

Preferred educational background in IT or Computer Information Systems
ITF+ preferred in place of CompTIA A+
Exposure to iOS support environments
Basic familiarity with Command Prompt, scripting fundamentals, or PowerShell
Exposure to UniFi networking equipment or environments
Possession of a valid driver's license

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Our Commitment to Diversity and Inclusion

At BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve. Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.

any time.

Berkeley Industrial Engineering & Operations Research

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