We're looking for a detail-oriented, process-driven individual to support new client onboarding.

As an Intake Specialist at our Family Law Firm, you’ll be the first point of contact for clients seeking legal assistance. Your natural follow-through will ensure that no query goes unanswered, and your empathetic approach will set the tone for their journey through the legal process. Come be a part of our close-knit team, where every conversation matters and every detail counts.

Responsibilities:

Receive and qualify “potential new clients” (PNC) over the phone, gathering essential information about their legal matters and conveying confidence in the expertise of the firm
Assist in the preparation of client intake documents, such as preliminary information to determine case history and ensuring accuracy and completeness of all required information
Maintain a well-organized and up-to-date client database (PNC Intake System), entering client information accurately and confidentially
Coordinate schedule and appointments for PNC and attorneys
Collaborate with attorneys and support staff to facilitate a smooth transition from intake to representation
Provide exceptional customer service by addressing client inquiries, answering phone calls, managing client appointments and following up on PNC inquiries when consults have not been set with a friendly and professional demeanor

Requirements:

Excellent communication and interpersonal skills with the ability to establish rapport with clients and colleagues
Strong attention to detail and organizational skills to ensure accurate data entry and document preparation
Previous customer service experience in a family law firm and/or sales and marketing preferred
Comfortability working in a fast paced environment

Benefits:

Medical /Dental/ Vision
401k with Matching
Pet Insurance
Professional Growth Opportunities

Other Essential Information:

The schedule is Monday – Friday, 8:30AM – 5:00 PM. Overtime hours may be required
The anticipated compensation range for this role is $23 - $25 per hour

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Application Question(s):

How familiar are you with the family law practice area of law?
Are you located in Hawaii?

Location:

Hawaii (Required)

Work Location: Remote

Cage & Miles

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Client Intake Specialist (remote)