Welcome to Cascades!

Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.

Join us as a Support Technician in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.

Location: Greenpac Mill, 4400 Royal Ave, Niagara Falls, NY 14303 

What’s In It For You

Taking care of our people is in our nature - so you’ll enjoy:

Starting hourly wage of $26.57/hour, earn up to $32.86 within the first year 
Full-time position with guaranteed hours and long-term career opportunities 
Comprehensive benefits package including medical, dental, vision, telemedicine, and employer-contributed retirement plan 
Profit sharing and employee share purchase plan 
Employee Assistance Program 
Referral bonus program 
Paid time off, holiday pay, and NYS sick leave 
Career development and advancement opportunities 
Work in a safety-focused, team-oriented environment 
Join a company committed to sustainability and continuous improvement

What You’ll Do

As a Support Technician, you’ll be at the heart of operations - right on the floor where materials take shape.

Your Day-to-day

Assist operations teams with daily production and support activities 
Follow all standard operating procedures (SOPs) and work instructions 
Maintain a clean and organized work environment in accordance with mill housekeeping standards 
Remove scrap, broke, and waste materials from production areas 
Assist with plant cleaning, sweeping, and debris removal 
Support recycling and waste management processes 
Assist maintenance personnel with equipment cleaning and other non-technical support tasks 
Support various departments as operational needs arise 
Perform general labor duties to support mill operations 
Work overtime, rotating shifts, weekends, and holidays as required

Safety & Compliance 

Follow all mill safety policies and procedures, including Lockout/Tagout (LOTO), confined space, and PPE requirements 
Participate in safety meetings, training programs, and continuous improvement initiatives 
Report unsafe conditions, near misses, and incidents promptly 
Comply with environmental regulations and proper material handling requirements 
Help maintain Greenpac's commitment to a safe, environmentally responsible workplace

Your strengths as a Support Technician

You Are a Natural Fit For This Role If

At least 1 year of industrial or manufacturing experience required
High school diploma or GED preferred 
Forklift certification, or ability to obtain certification 
Ability to lift up to 50 pounds and work in a physically demanding environment 
Ability to work safely around heavy equipment, moving machinery, noise, and heat 
Strong work ethic and reliability 
Ability to work independently and as part of a team 
Flexibility to support changing operational priorities 
Commitment to safety and continuous improvement

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Support Technician in Niagara Falls.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization. Artificial intelligence may be used at certain stages of our recruitment process to enhance efficiency and the candidate experience.

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Support Technician