Upcoming Increase: 5% on June 20, 2025

The City of Anaheim Public Utilities DepartmentÂ seeks a dynamic and organized Utilities Analyst I to assist the Customer Service unit. As assigned, the Utilities Analyst I performs a variety of professional level analytical and program management work in a variety of areas supporting Public Utilities administration and operations. This position will be responsible for ensuring that procedures, policies and practices are up to date and consistent between groups and reflect best practices of APU and performs related duties as assigned. This position will serve as both an external and internal liaison to ensure any changes to procedures, policies and practices that may occur throughout the Department that impact the Customer Services Group are consistently implemented, as appropriate. This position will be the main contact between departments for consistency and accountability for the Customer Service Division.

DISTINGUISHING CHARACTERISTICS: Utilities Analyst I is the entry level class in the Utilities Analyst I - III series. This class is distinguished from the Utilities Analyst II by the performance of routine tasks and duties assigned to employees within the series. Employees at this level may have limited directly related work experience. Advancement to the "II" level is based on demonstrated proficiency in performing the full range of assigned duties, and is at the discretion of higher level supervisory or management staff.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. To view the complete job description, please click HERE.Â

Plan, coordinate, implement, and oversee administrative, operational, and financial programs, studies, research projects, and initiatives in support of Public Utilities' mission and goals; participate in the development and implementation of strategies and work plans for the achievement of these goals. As well as, execute tests, collect and analyze data and make recommendations for improvementsÂ
As assigned, conduct complex surveys, data analysis, auditing, research, and related activities on administrative and operational programs.
As assigned, select, train, motivate and evaluate staff; prepare performance evaluations; work with employees to correct deficiencies; and recommend and implement discipline and termination procedures. Works directly with all areas of Customer Service to put corrective actions into place accurately and efficiently.Â
Analyze the effectiveness of training initiatives, gather feedback and continuously improve teaching methods to keep up with industry standards and regulations. Create and develop training materials as policies and procedures change and evolve.Â
Use engaging teaching methods to ensure knowledge retention and application. Conduct in-person, virtual, and hybrid training sessions for employees. Identity and maintain consistent training materials to reduce errors and improve overall customer satisfactionÂ
Encourage a culture of continuous learning through effective training strategies.Â
Assist in developing and maintaining metrics to track performance.Â
Perform other related duties as assigned.

Experience and Education: Two years (Utilities Analyst I) of experience performing analysis in areas such as training, administration, and operations preferably in a public utility environment, supplemented by a Bachelor's degree from an accredited college or university with major course work in finance, economics, business administration, environmental sciences, quantitative sciences, public administration, or a related field. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Knowledge of: Principles and practices of public administration; research methods and report writing; benchmarking and performance measurement; management information systems; work flow analysis; City and Utility Department policies and procedures; effective training practices; personal and network computer software to manage and analyze data; complex spreadsheets and database applications; pertinent federal, state, and local laws, rules, codes, and ordinances. Basic principles and methods of record keeping; proofreading and proper formatting of documents; proper customer service techniques and etiquette; techniques of organization; research and analysis techniques; English usage, spelling, grammar, and punctuation; office procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.Â

Ability to: Work independently and make sound business decisions; prepare written correspondence; research and compile required data and information necessary to train all groups of Customer Service working with other areas within APU that will have a direct effect in the Customer Service Division: logical thinking and judgment in analyzing complex issues and developing sound recommendations; prepare reports and worksheets that are clear, concise and accurate using a variety of software; demonstrate strong organizational skills; provide leadership and direction; plan, direct, train and supervise assigned staff; assist and/or develop strategic plans and performance indicators contribute to the development of corporate culture initiatives such as employee satisfaction surveys; effectively represent the department and City when working with other departments and outside agencies; design and conduct appropriate training; effectively plan and direct special studies; operate with tact and diplomacy; use personal computers and related finance software in the performance of job duties; make effective oral presentations; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS *

Applications will be accepted until Friday, April 18,Â 2025Â at 5:00 PM.Â Applicants are encouraged to apply early. Applications will not be accepted after this deadline. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

The selection process includes, but is not limited to, an oral interview and aÂ skills assessment.

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Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Â Failure to state all pertinent information may lead to elimination from competition.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.

Equal Opportunity Employer

City of Anaheim

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Utilities Analyst I