JOB INFORMATION

Non-exempt; full-time; 40 hours per week; varied days; rotating schedule; weekend shifts as needed; full benefits

This non-sworn position provides general operating assistance to Frederick County Sheriff's Office (FCSO) Headquarters, with primary responsibility for duty desk telephone calls (Law Enforcement Bureau), assisting the public and providing reception services. Supervision is received from the Police Information Specialist Supervisor.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Total Compensation Package

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
Coming in 2025: Employee Health Center with no or low-cost primary and urgent care

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

Essential Duties And Job Responsibilities

Answer citizen inquiries, both walk-ins and telephone; provide information and assistance to visitors and telephone callers
Complete Incident Reports
Perform hit confirmations via METERS/NCIC
Enter/remove protective orders, missing persons, stolen property, and warrants in METERS/NCIC
Answer non-emergency line and transfer emergency calls to dispatch
Access NCIC/MILES and other computer networks to retrieve and/or verify needed information
Access and retrieve arrest warrants and other reports from files as needed by Deputy Sheriffs for Court, for public inquiries, etc.
Distribute reports, memos, mail, forms, etc. to FCSO personnel
Communicate with Deputy Sheriffs and supervisors via radio system (this does not involve dispatching)
Run criminal history reports for deputies and to enter warrants into METERS/NCIC
Distribute Protective and Peace Orders, and Emergency Evaluations to patrol for service
Update service of Peace and Protective Orders in I-Leads and provide the courts with copies of Return of Service sheets once orders are served.
Communicate with District Court Clerk, Circuit Court Clerk, Circuit Court Security, and other outside agencies
Provide victims and offenders with legal resources
Provide detailed criminal history information for respondents to the serving deputies for safety vis FCSO/ warrant information sheet
Log patrol checks; update daily patrol schedule/modify those calling out; fax to communications
Compile and prepare operating and statistical reports in accordance with telephone reporting system policy
Perform monthly validations
Perform other related duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications And Requirements

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

High school graduation, or the equivalent
Minimum age 18 years
U.S.A. citizenship
Minimum 1 year customer service work experience to include experience taking phone calls in a professional setting
Minimum 1 year experience using a computer (personal or professional accepted)

KNOWLEDGE / SKILLS / ABILITIES:

Ability to learn and effectively apply State laws; FCSO rules, regulations, codes and procedures; and two-way radio communications regulations and standards
Strong clerical skills including the ability to accurately produce written work and maintain/verify files and entries
Ability to work independently, set appropriate priorities when multiple tasks are required, and complete assigned tasks with minimal supervision
Ability to work with sensitive information and maintain appropriate confidentiality
Ability to develop and maintain effective working relationships with co-workers, other law enforcement agencies and staff, and the general public
Strong and effective spoken and written (English) communication skills
Ability to hear and understand the speech of deputies and emergency communications personnel via radio
Ability to multi-task while simultaneously talking on the phone

PREFERENCE MAY BE GIVEN FOR:

Law enforcement, public safety or dispatch work experience

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

While working in this position, the employee is required to constantly sit, lift up to 20 pounds, and perform repetitive motions; occasionally walk, stoop/kneel/crouch and reach; and rarely climb, push up to 40 pounds, pull up to 40 pounds and drive.
While working in this position, the employee is required to constantly work indoors; and rarely work outdoors and in a noisy environment.

Additional Information / Examination Process

Ability to work rotating shift assignments to include day hours, evening hours, weekends and holidays
Ability to provide own transportation to training sessions, meetings, etc.
This position is considered "essential," and to report for work in the event of a weather emergency (or other circumstances) when County offices are closed
This position is subject to random drug testing, to include marijuana
When considered under the Frederick County Employees Retirement Plan, this position is designated as "non-uniformed"
Secondary employment will not be approved for FCSO personnel until successful completion of probationary period
Candidates who were previously rejected for FCSO employment may reapply for consideration, however those declined for reasons which assure another rejection will not be reconsidered

EXAMINATION PROCESS (may Include)

An evaluation of training and experience
Related office skills tests
A spoken examination
One or more interviews
A pre-employment background investigation conducted by the Frederick County Sheriff's Office
A pre-employment polygraph test (inquiries include criminal, credit, drug use and personal history)
A pre-employment drug test to include marijuana

Retirement Plan

A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance

County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance

Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts

The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.

Life Insurance

Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.

Savings Plan - Deferred Compensation

The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.

Educational Reimbursement Program

County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program

This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.

Leave

Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year

0 – 2 years 11 days

2 – 10 years 17 days

10 + years 24 days

Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military.

Holidays

The County observes 10 holidays every year and 11 are observed on years of General Elections.

For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.

All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.

01

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, your application may not be considered further.

I have read and acknowledge the above instructions.

02

Have you graduated from high school or have earned the equivalency?

03

Are you a citizen of the United States of America?

04

Are you at least 18 years of age?

05

Do you have at least 1 year customer service work experience to include experience taking phone calls in a professional setting?

06

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.

07

Do you have at least 1 year experience using a computer?(professional or personal will be accepted).

08

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.

09

Do you have law enforcement, public safety or dispatch work experience?

10

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the preference.

11

Do you understand and are willing to work in a position classified as essential? (Note: Essential personnel are expected, when directed, to report for work in the event of a weather emergency (or other circumstances) when County offices are closed)

Yes
No
Required Question

Frederick County Government, Maryland

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