Summary

Kering has embarked on a change program to improve the way support services are provided to end users and locations. A core element of this change is a proactive service to directly engage end users, intended to augment existing support services provided through the IT Service Desk and remote based IT Support teams. The Retail Operations Technology Specialist works closely with Kering brand Store Managers to ensure technology used in stores enables our Brands to reach their strategic goals, supports sales growth and increases employee productivity. Based in Beverly Hills, the Specialist will report to the End User Support Manager for Kering Tech Americas.

Job Description

KERING Retail Operations Technology Specialist

Job Family: Technology

Job Title: Retail Operations Technology Specialist

Location: Beverly Hills

Base Salary Range: $90,000-$100,000.

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.

HOW YOU WILL CONTRIBUTE

Partner with Kering brand store managers to assess the technical health of stores & address issues – includes network, applications and hardware
Uncover all issues in stores and addressing through normal support channels
Ensure all equipment is current and working properly
Reinforce best practice IT processes, procedures and training
Gather requests for new Demand at an operational level
Point of contact for service escalations
Direct engagement with store personnel either through on-site visits or remote check ups
Support over 150 stores across 7 Brands on the West Coast of the US and Canada, will require approximately 50% travel

The team focuses on delivering value through service excellence leveraging Kering’s existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology’s Support Services when needed.

WHO YOU ARE

Minimum 5 years experience working in an IT environment, retail regional capacity, regional store operations capacity, or in a customer facing service delivery role
Experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support, a plus
Knowledge of ITIL a plus
Experience with project management a plus
Bachelor’s Degree in IT or related field preferred
Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers
Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users
Strong verbal and written communication skills are required
Positive attitude towards problem solving, with a generally service minded approach towards customers and peers

Job Type

Regular

Start Date

2025-05-31

Schedule

Full time

Organization

Kering Americas Inc.

Groupe Kering

New Jobs

KERING Retail Operations Technology Specialist