Summary

National Power, LLC is seeking a Quality Assurance Manager to join our growing team!Under the general direction of and reporting to the Director of Broadband Service, The Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.

The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.

Essential Duties And Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems
Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations
Collaborate with cross-functional teams and vendors to understand service expectations and standards
Perform technical inspections of commercial HVAC systems including chillers, cooling towers, and air handling units
Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance
Evaluate HVAC preventive maintenance programs and repair quality standards
Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time
Keep accurate documentation and perform statistical analysis of service quality
Conduct regular service quality audits to ensure compliance with standards and regulations
Track, communicate, and resolve service quality issues
Assists with demand related calls when needed
Implement training programs for internal teams regarding quality control activities
Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards
Monitor risk management activities related to service provision

Education & Experience

Bachelor's degree in quality, business, engineering, or a related field preferred
Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment
5 years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems
Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals
Intermediate computer ability including proficient capability with Microsoft Office applications
Overnight travel may be required

Skills And Other Qualifications

Valid Driver’s License and Passing MVR.
Positive attitude and strong customer service skills required
Strong knowledge of quality assurance methodologies and tools
Proficient with Microsoft Office Suite and database management software
Certifications in HVAC, electrical, or other related fields would be an added advantage

Competencies

Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking— Talking to others to convey information effectively
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Work Conditions

This position may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts

Physical Demands

Frequently required to utilize hand and finger dexterity; typing
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s)
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides
Moving about on hands and knees or hands and feet to enter restricted spaces.
Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals.
Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers.
Sitting/Driving for long periods is frequently required

Compensation and Benefits:

Competitive pay depending on previous experience and current certifications. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance:Offering four medical plan options, with one plan fully covered at 100% by the company
401(k) retirement savings planwith company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)

Additional Info

Criminal background check, pre-employment drug screen and MVR required
This is a remote position and will require the employee to work from home

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.

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Quality Assurance Manager