Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Park Ranger is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a SEASONAL, 2nd or 3rd shift, full-time or part-time position and reports to the Facilities Manager

Duties & Responsibilities

Guest Interactions
- Strictly enforce quiet hours
- Assist in emergencies
- Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
  - Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
- Assist with simple maintenance issues and late arrivals and check-ins
Other Essential Duties
- Complete incident reports as required
- Ensuring buildings, equipment, and amenities are locked around the park
- Understand reservations system to view occupancy and openings
- Document any guest issues in reservation systems and record for the next shift
- Participate in other projects and activities as assigned

Education/Training/Experience

Previous security experience required

Qualifications/Requirements

Basic computer skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Valid Driver’s License required

Essential Physical Demands

Able to lift up to 50 lbs
Must be able to remain in a stationary position
Regularly move throughout the park
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Northgate Resorts

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Park Ranger