Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

Pacific is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically.

Does this work interest you?

Install, setup, integrate, repair, run, and troubleshoot filling and capping machinery of a complex and involved design
Ensure all established inspection, testing, quality, and operating specifications are met
Interpret electrical schematics to perform basic troubleshooting and repair as needed
Interpret design engineering drawings to perform assembly and basic troubleshooting and repair as needed
Direct and/or supervise customers’ personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting)
Operate a Human-Machine Interface (HMI) to operate the machine
Identify and correct hardware or software discrepancies
Identify new product and service opportunities; make recommendations for product improvements
Advise customer of necessary parts that should be included in customer stock
Work from complex engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
Provide manufacturing assistance, customer service, and assembly support when not traveling for field service events
Support Aftermarket group by receiving and responding to customers’ outreach for technical inquiries
Function as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department (Electrical and Mechanical) to address and resolve inquiries and problems related to installation/integration or repair
Prepare trip reports that update the company on the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits — you are eligible on your first day of employment!

Salary is based on years of directly relatable experience for the position, and local and national compensation survey data. Total compensation includes your pay (base salary), commission (or incentives or both), very comprehensive medical/dental/vision programs, as well as life insurance, disability and paid time off programs, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Base Hourly Range: $28.50 - $42.00

If this sounds like you, we want to connect!

Associates Degree in Electromechanical, or comparable job experience
4+ years’ experience in highly skilled technical support of an electromechanical product/system, preferably coupled with formal technical training
Track record of high-level technical skill/knowledge and independent problem-solving skills
Strong mechanical ability and technical service acumen
Electromechanical experience and skills, PLC programming skills a plus
Familiarization of OSHA ad NFPA 70 (NEC) guidelines and regulations
Excellent customer service skills
Strong verbal and written communication skills
Proven problem-solving and independent judgment skills
Demonstrated ability to accurately use a variety of precision measuring instruments, and to read and understand complex engineering designs which include wiring schematics
Demonstrated ability to multitask and meet timelines on deliverables
Domestic and international travel required up to 85%

Pro Mach, Inc.

We were named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

#PACPM

Education

Preferred

Technical/other training or better

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Pacific Packaging Machinery LLC

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Field Service Technician