Student Services Specialist

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Department/Program Description: Please visit the Stanford Mathematics Department page to learn more.

Position Summary: The Department of Mathematics is seeking a full-time Student Services Specialist to provide administrative support for the academic accommodation process in our course offerings. Under the supervision of the Assistant Director of Student Services and working closely with the Senior Lecturer, the Student Services Specialist is responsible for the following: managing the logistics of academic accommodations for all courses offered by the Department of Mathematics including setting up and maintaining intake forms and tracking spreadsheets, reserving exam space, and ensuring that all accommodations have been met; advising instructors on accommodation procedures; consulting with advisors in the Office of Accessible Education; and supervising the work and schedules of the student exam assistants.

This position is a key member of the Student Services team of four staff members and works directly with students, faculty, and staff. The ideal candidate will be customer service oriented, organized, self-motivated, and a team player. This position requires excellent attention to detail, strong communication skills, good judgement, confidentiality, and the ability to prioritize work efficiently. Understanding of and adherence to policy, ability to evaluate and improve processes, and adaptability are also important for this position.

This is a 100% FTE, 6-month fixed term, non-exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need. This position requires the ability to work in person during Commencement weekend and other key times of the academic year such as midterm and final exam periods which may require work during the evening.

If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.

CORE DUTIES:

Review documents and forms for completeness, track files for follow up and distribute for review.

Research and resolve routine issues, refer complex issues to other staff.

Input data, update electronic databases, web sites, literature, and associated materials.

Coordinate logistics for outreach activities, meetings, and events.

Respond to routine inquiries from students, faculty, external constituents, and staff.

Serve as a subject matter resource to students and other departments.

Contribute to general office administration and process improvements.

May train and direct day to day activities of student and temporary workers.

Process day to day transactions.

Collect, gather and validate data, prepare basic reports.

Coordinate and perform administrative operations.

Other duties may also be assigned.

EDUCATION AND EXPERIENCE:

Associates degree and one year of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong written and verbal communication skills.

Basic computer skills, including experience with Microsoft Office Suite.

Customer service skills.

Basic office administration skills.

Ability to learn compliance with legal, financial, and university policies and external regulations.

PHYSICAL REQUIREMENTS*:

Frequently sit, perform desk-based computer tasks.

Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $32.87 to $39.23 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

Discovery and fun. Stroll through historic sculptures, trails, and museums.

Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Stanford University

New Jobs

Student Services Specialist (Hybrid Opportunity)