Collaborative people. Progressive builders.
Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!
Job Summary
The Senior Inside Sales Representative plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for managing incoming orders, maintaining clear and timely communication with job sites, and coordinating with internal teams to guarantee accurate and prompt delivery of products. The ideal candidate will always demonstrate a professional attitude, go above and beyond to support job sites, and strive to provide a seamless and positive customer experience.
SALARY RANGE: $32.00 - $35.00 hourly, $67,000.00 - 73,000.00 annually (companywide)
Benefits
- Group medical, vision, and dental insurance, including a choice of two benefit plans - a PPO plan and a High Deductible/ Health Savings Account plan with company contribution to HSA.
- Company-paid short and long-term disability plans, group life insurance, and AD&D plans.
- Vacation accrued on a weekly basis at a full-time annualized equivalent rate of 15 days (3 work weeks) per year.
- Sick leave accrued at 1 hour of sick leave for every 30 hours worked with an annual carryover of 80 hours.
- 10 paid holidays each year.
- Paid parental leave.
- Annual discretionary bonus based on company profitability and your manager's assessment of your performance.
- A 401(k) savings plan under which BNB matches the first 3 percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (pre-tax) and Roth (post-tax) contribution options.
- We are proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company-funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).
Job Responsibilities
- Create a positive and consistent customer service experience.
- Ensures a timely response to customer requests to maintain internal SLA goals for one or more regions.
- Review requests and determine products that need to be sourced from outside suppliers and vendors, while clearly communicating needs and timeframes to the Purchasing team.
- Effectively manage and communicate back orders to internal team and customer.
- Lead the development of Inside Sales Reps. Execute training plan and ensure that SOPs are available and followed.
- Weekly distribution, reporting, and interpretation of the following reports to Grizzly Leadership:
- (Internal) On Rent Reports
- (External / Vendor) On Rent Reports
- Two Hour SLA - No Reply
- Five Day SLA - No Update
- OMAT On Hand Report
- Drive continuous improvement initiatives through appropriate channels in the operation.
- Creation and oversight of Delivery Drivers daily schedule.
- Lead project kickoff meetings for small projects (> $5 Million).
- Ability to be assigned to a project site as an onsite resource.
Qualifications
- Technical school certificate or 5+ years of relevant work experience.
- Great working knowledge of tools and equipment used in the construction industry.
- Great working knowledge of building materials, and consumables.
- Able to work with very minimal supervision and onsite at a construction project.
- Ability to work as a team member.
- Ability to effectively implement change.
- Ability to facilitate meetings.
- Ability to effectively manage conflict.
- Proficient in Microsoft applications - Outlook, Word, Excel.
- Valid driver's license and acceptable driving record based upon company policy.
- Strong communication skills electronically, by phone and in-person.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Our Commitment to Diversity and Inclusion
At BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve.
Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.
Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.
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