THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.
WHAT YOU’LL BE DOING (and doing well!
- )Manage the service department of assigned Division
- .Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers
- .Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs
- .Responsible for executing service inspections on time and resolution of system deficiencies
- .Responsible for developing a budget and meeting revenue and gross margin targets
- .Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential
- .Responsible for delivering projects within the original budgeted cost
- .Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed
- .Responsible for efficient asset management, such as inventory and company service vehicles
- .Responsible for building a high-performance culture to include annual performance reviews and development initiatives
- .Responsible for manpower planning and allocation
- .Responsible in part for customer satisfaction and cash collections
- .Works closely with the sales and installation teams to support the growth and profitability of the Division
- .Responsible for control and calibration of inspection, measuring, and testing equipment
- .Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives
.
WHAT WE LIKE ABOUT YO
- U Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environmen
- t.Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendor
- s.Strong, positive team builder with leadership abilit
- y.Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security system
- s.Strong understanding of Profit and Loss statements and key financial driver
- s.Ability to attract, develop, grow, and retain a tea
- m.Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decision
- s.Valid driver’s licens
- e.Must be able to pass a background check and drug screenin
- g.Able to work independentl
- y.Excellent organizational, decision-making, and communication skill
- s.Proficient in NFPA codes and standard
- s.Strong computer skills; proficient at Microsoft Offic
- e.Knowledge of OSHA safety standard
- s.NICET Level II preferre
d.
WHAT WE’RE BRINGING TO THE TA
- BLECompetitive salary based on qualificatio
- ns.Paid time off plan and holida
- ys.401(k) matchi
- ng.Short term and long-term disabili
- ty.Medical, dental, and vision plans with optio
- ns.Life insuran
- ce.Company cell phone, laptop, and vehic
- le.Professional career development opportuniti
- es.Tuition reimburseme
- nt.Posted Compensation Ra
- ngePosted Compensation Ra
nge
Annual salary is 100,000 to 125,000 based on experi
ence
