We have an urgent requirement for a Technical Support Specialist - Construction.
Updated Job Description:
Location: Livermore, CA / Olathe, KS (Preferred)
Key Responsibilities:
- Provide first-line and advanced technical support for surveying hardware and software solutions.
- Troubleshoot robotic total stations, GNSS/RTK systems, 3D scanners, and related software.
- Assist customers with equipment setup, calibration, data collection, connectivity, and workflow configuration.
- Resolve customer issues via phone, email, remote support, and onsite visits.
- Document support cases, resolutions, and customer interactions in CRM systems.
- Maintain support ticketing and issue-tracking systems to ensure accurate case management.
Required Skills:
- Experience in surveying, geospatial technology, construction technology, or technical product support.
- Strong troubleshooting and customer support skills.
- Experience supporting hardware and software products in a customer-facing environment.
- Excellent communication and problem-solving abilities.
Preferred Skills:
- Licensed Professional Land Surveyor (PLS).
- Experience with GNSS/RTK systems, robotic total stations, and 3D scanning technologies.
- Background in construction technology and field operations.
