**This is a 1099 contract role payable at $27 per hour**
Overview
We are looking for an experienced IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have a minimum of 3 years of experience delivering these services in a large corporate environment and a track record of providing exceptional customer service.
General Requirements:
Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
Possess a wide range of technical skills including client, server, software deployment, email application knowledge.
Troubleshooting and resolving hardware, O/S, and software issues.
Imaging / Reimaging computers/hard drives.
Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
Ongoing maintenance tasks on the companys desktop environment.
Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
Ability to understand and adhere to all company policies and work without supervision.
Dealing with 3rd parties and OEMs if required.
Experience with ticketing i.e., Remedy or ServiceNow.
Preferred Experience/Qualifications:
Must be detail-oriented, self-motivated, polite, customer service-focused, and articulate.
Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
Experience including remote control of PCs and video conferencing knowledge.
A+ and HP accreditations.
Pay: $27.00 per hour
Hours: 40 hours per week. M-F 8 am - 5 pm
Immediate start pending successful interview and relevant checks