Desktop Support Engineer – Data Center & Colo
Employment Type: Contract
Job Site: Onsite — South San Francisco, CA
Duration: 3–6 Months | 2 Openings
Pay Rate: Market Rate
Requirement: U.S. Citizenship Required
Benefits
Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
Role & Responsibilities
Averro is seeking two Desktop Support Engineers for a short-term augmented support engagement with a growing technology client in South San Francisco, CA. This hands-on role splits time between the client’s office and a San Francisco colocation facility, supporting end users, workstations, servers, and data center infrastructure. The ideal candidate is dependable, detail-oriented, comfortable in a busy data center environment, and follows documented procedures. Because the systems and colocation facility contain Controlled Unclassified Information (CUI), U.S. citizenship is required.
- Provide desktop and end-user support, including basic network and PC troubleshooting, Microsoft 365 (Outlook and OneDrive) support, and mobile device support for Android and iOS
- Image systems using MDT or a similar imaging tool, join systems to the domain, and deploy applications with tools such as PDQ Deploy (imaging training provided)
- Create DNS records in Active Directory DNS and add or remove users from Active Directory groups
- Install and replace computer components, including CPU, RAM, GPU, hard drives, NVMe drives, and power supplies
- Rack and connect systems in the colocation facility: identify switch ports, connect systems to the network and KVM, trace cables, and configure static IP addresses on out-of-band management cards such as iDRAC
- Update the DCIM tool (NetZoom), document changes, and keep the parts inventory current
- Track work in a ticketing system such as Jira, documenting progress clearly, and follow established SOPs
Essential Qualifications
- U.S. Citizenship (systems and the colocation facility contain CUI)
- Hands-on experience with desktop support, including imaging, domain joins, and application deployment (MDT, PDQ Deploy, or similar)
- Working knowledge of Active Directory, AD DNS, and group membership management
- Experience installing and replacing server and PC hardware components
- Ability to identify switch ports, connect systems, trace cables, and connect systems to a KVM
- Experience configuring static IPs on out-of-band management cards such as iDRAC
- Experience supporting Microsoft 365 (Outlook and OneDrive) and mobile devices (Android and iOS)
- Experience with a ticketing system such as Jira and the ability to document work clearly
- Ability to follow SOPs and keep accurate records of changes and parts inventory
- Comfortable working in a loud colocation environment with hearing protection, able to climb a 6-foot ladder to reach top-of-rack equipment, and able to drive between San Francisco and South San Francisco
Bonus Qualifications
- Experience configuring Power Distribution Units (PDUs)
- Experience with a DCIM tool such as NetZoom
- Experience with KVM switches
- Experience installing, organizing, and documenting wiring closets and server rooms
#IND-C
Why Averro?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
View our privacy policy here: https://www.averro.com/legal/privacy-policy
Pay: $40.00 - $45.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
