At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members.
SUMMARY: The Business Systems Analyst is pivotal in optimizing business operations and processes with technology. This role requires planning, development, and implementation of efficient business financial and operational systems. It requires a collaborative approach working closely with various departments, IT peers, and external partners to ensure alignment of IT solutions with business objectives. The Analyst plays a crucial role in analysis, requirements gathering, and documentation to enhance software investments and system integrations.
Essential Duties And Responsibilities
Planning and Collaboration:
- Engage with key stakeholders to identify and evaluate opportunities for system enhancements and optimizations.
- Gather functional and technical requirements through interviews, workshops, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Collaborate with stakeholders to prioritize these insights.
- Evaluate and refine the requirements-gathering process, enhancing its effectiveness and efficiency.
- Foster strong relationships with IT vendors and service providers to ensure the delivery of high-quality services.
Process Improvement
- Drive process enhancement by documenting existing and future workflows, collaborating with stakeholders to address their changing needs using agile methods to ensure adaptable and effective solutions.
- Evaluate prototypes and minimum viable products, offering iterative feedback to achieve solutions that exceed specifications and enhance final products.
- Support IT projects, advocating for best practices and continuous improvements, and overseeing system upgrades and new software implementations in line with organizational objectives.
System Analysis And Reporting
- Demonstrate proficiency in business intelligence tools like Power BI or Tableau, enabling the development of insightful reports and dashboards independently.
- Access and utilize current business systems, such as Procore and BuildOps, to develop comprehensive reports that highlight system performance and operational insights.
- Leverage this expertise to conduct thorough analyses of existing systems, pinpointing key areas ripe for enhancement.
- Methodically generate and assemble detailed reports, leveraging data to propose actionable solutions aimed at boosting productivity and operational efficiency.
Training And Support
- Collaborate to develop and deliver training programs for end-users, ensuring effective adoption and utilization of IT applications.
- Provide ongoing support and guidance to users, enhancing their understanding and capabilities within various systems.
Quality Assurance And Testing
- Participate in the development and implementation of quality assurance processes.
- Ensure thorough testing of new applications and systems, maintaining high standards of reliability and performance.
Closely Collaborate With The Following Departments And Functions - Business Leaders in operations, support groups, office and field roles.
- IT Operations and Service Desk: To ensure system functionality meets business needs and compliance with our IT architecture, compliance, and cybersecurity standards and can be effectively supported by our service desk as applicable.
- Learning & Development: For the development and dissemination of training materials and programs.
- Systems Administrators and IT Applications Team: To align IT projects with organizational goals and ensure efficient execution.
- IT Vendors: Collaborate with vendors to optimize use of their services to deliver value for the company.
Experience And Education
- Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field preferred; or 5+ years of experience in technical or process improvement roles.
- Demonstrated experience in business systems analysis, with a strong understanding of software applications and IT infrastructure.
- Certifications in business analysis, Lean Six Sigma, or relevant technical fields are advantageous.
- Proven experience in overseeing the direction, development, and implementation of software solutions.
- Preferred: Previous experience working in the construction industry or with construction software solutions, such as Autodesk, Trimble Viewpoint Spectrum, Salesforce, ERP, HCM, and project management platforms like Procore or BuildOps.
- Preferred: Technical proficiency with SQL, writing code, developing applications, building integrations, and .NET development.
Key Competencies / Soft Skills
- Strong analytical and problem-solving skills.
- Strong knowledge of system and software quality assurance best practices and methodologies.
- Working knowledge of current cybersecurity, compliance, and data privacy practices.
- Strong knowledge of the organization’s goals and objectives.
- Excellent written and oral communication skills.
- Excellent listening and interpersonal skills.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to conduct research into application issues and products.
- Highly self-motivated and directed.
- Meticulous attention to detail.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
Benefits
At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), eligible employees can become part owners of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth.
For more information regarding employee ownership at Baker Electric and its significant potential, click here:
Employee Stock Ownership Program | Baker Electric (baker-electric.com)
Pay Transparency
The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards.
Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation
decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
Acknowledgements
Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.
