At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!
Casper's Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we've reached over 70 retail locations and are growing!
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
- Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
- Help lead and advise associate team on sales floor with goal driven approach.
- Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
- Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
- Help find ways to improve store operations and to improve overall customer experience.
- Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ.
- Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process.
- Help Casper reinvent retail by creating unique, optimal retail experiences.
- Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.
- 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Deep and demonstrated understanding of service excellence in a consumer environment.
- Outstanding communication skills with a knack for building consensus via influence.
- Naturally curious and solves problems with grace and optimism.
- Financial management experience preferred.
- The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
- Available to work at minimum 2 days a week with weekend availability
- Ability to move boxes weighing up to 150 lbs and be on your feet all day
- Salary as well as monthly bonus potential
- Employee Discount to use on whatever you like! (with a few exceptions)
- Gifted Bedding and Paid Time Off after tenure milestones
- Paid Sick Time
- Incentivized Referral Program
Hourly Base Compensation Rate: $18.50 - $21.00
If you dream about this stuff this job is probably right for you. We look forward to learning more about you!
