Job Description: The Activities Operations Coordinator is responsible for the set up, facilitation, and take down of Summer Guest Period programs open to all guests. They are a liaison to the F&B and Events teams to ensure events and programs run smoothly. This leader is responsible for the “behind the scenes” functions that allow our activities staff to focus on facilitating the guest experience.

The Activities Operations Coordinator reports directly to the Program Manager, and leads a team of 3 to 5 auxiliary activities staff.

Goals

To offer professional service and hospitality to guests and strengthen the Kanuga experience.
To manage the roster of activities for guests
To recruit and train staff to provide activities such as arts and crafts, sports, recreation, hiking, wellness, team building, and family social events
To maximize the effectiveness of seasonal staff
To improve organizational processes, including guest sign ups and surveys, for all activities and programming
To examine, identify, and improve guest satisfaction, staff satisfaction, and business results
To “live” the Kanuga purpose statement through all of decisions, actions and communications.
The Activities Operations Coordinator reports directly to the Programs Manager. In addition, the Activities Operations Coordinator works closely with other members of the hospitality team at Kanuga.

Duties And Responsibilities

Schedule auxiliary staff weekly to set up, facilitate, and take down supplies and equipment for evening programs
Work with Arts & Crafts Specialist to prepare, facilitate, and distribute Tie-Dye t-shirts for guests
Prepare all activities spaces with necessary supplies and equipment including but not limited to water coolers and cups, sports equipment, supplies, etc.
Schedule staff to facilitate tennis, cornhole, and pickleball tournaments ? Collaborate with program management to implement enhancements and adjustments as needed.
Ensure compliance with Kanuga and Charlestowne policies, procedures, and relevant regulations, including those related to health, safety, and child protection.
Any other duties as assigned

Required

Strong communication skills
Strategic planning and scheduling skills
Basic knowledge of Microsoft Excel or Google Sheets
Ability to lift 50 pounds
Valid driver's license

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Position Information

Company: Charlestowne Hotels

Position: Activities Operations Coordinator

Status: Seasonal

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 10558061

Date Posted: June 16, 2025

Location: 130 Kanuga Chapel Drive, Hendersonville, US, NC, 28739

Job Category: Guest Services

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Activities Operations Coordinator