Approved is actively seeking a Customer Service Rep for our Long Island, NY office. Approved is the Northeast #1 independent Healthcare waste management company, and we are growing fast. Contact us today and claim your position.

Previous customer service or office administration experience is required. Excellent communication skills are a must.

Competitive hourly starting rate.
Full-time 40 hrs.- Overtime paid after 40 hrs
Weekends (when needed)
Company Healthcare
Paid Holidays
Paid Vacation

Duties & Responsibilities

Answer phone calls, take messages and screen calls in a timely manner
Assist customers with inquiries, billing information, scheduling, and products
Provide information regarding medical services. Must understand each type of medical service provided (will train)
Process customer payments
Fax, scan, and print documents
Understand and use of in house system (Navusoft), website, and client portal (will train)
Enter new clients and maintain accounts using in house system, Navusoft (will train)
Special Projects when needed/requested
Assist in daily tasks such as reporting, billing, filing documents, and mailing
Manage any items or customer calls to be escalated
Provide support to management and other departments
Push processes to the team, assist in training and follow up on new processes
Order supplies, keep supply rooms organized
Dress in office attire

Skills

Multi-task in a fast-paced office
Knowledge of outlook, word, and excel programs
Previous customer service experience
Strong organizational skills
Strong time management (schedule and prioritize work, especially with deadlines)
Great problem-solving skills and decision making
Excellent communication skills
Detail oriented
Work independently and in a team (depending on the task)
Professional e-mail and phone etiquette
High School diploma or some college education
Punctual
Excellent capacity to retain new things

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Approved Storage & Waste Hauling

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