Approved is actively seeking a Customer Service Rep for our Long Island, NY office. Approved is the Northeast #1 independent Healthcare waste management company, and we are growing fast. Contact us today and claim your position.
Previous customer service or office administration experience is required. Excellent communication skills are a must.
- Competitive hourly starting rate.
- Full-time 40 hrs.- Overtime paid after 40 hrs
- Weekends (when needed)
- Company Healthcare
- Paid Holidays
- Paid Vacation
Duties & Responsibilities
- Answer phone calls, take messages and screen calls in a timely manner
- Assist customers with inquiries, billing information, scheduling, and products
- Provide information regarding medical services. Must understand each type of medical service provided (will train)
- Process customer payments
- Fax, scan, and print documents
- Understand and use of in house system (Navusoft), website, and client portal (will train)
- Enter new clients and maintain accounts using in house system, Navusoft (will train)
- Special Projects when needed/requested
- Assist in daily tasks such as reporting, billing, filing documents, and mailing
- Manage any items or customer calls to be escalated
- Provide support to management and other departments
- Push processes to the team, assist in training and follow up on new processes
- Order supplies, keep supply rooms organized
- Dress in office attire
Skills
- Multi-task in a fast-paced office
- Knowledge of outlook, word, and excel programs
- Previous customer service experience
- Strong organizational skills
- Strong time management (schedule and prioritize work, especially with deadlines)
- Great problem-solving skills and decision making
- Excellent communication skills
- Detail oriented
- Work independently and in a team (depending on the task)
- Professional e-mail and phone etiquette
- High School diploma or some college education
- Punctual
- Excellent capacity to retain new things
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
