Position: HelpDesk Tech

NOTE: Must be willing to work onsite

Location: Washington DC

Schedule:

Monday - Wednesday 9am - 3 pm

Thursday 9am - 1 pm

Job Responsibilities:

Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
End-user hardware and software troubleshooting
Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
Monitor and accessory deployment/collection
Imaging/Provisioning Laptops/Workstations (not 100% required)
Face-to-face support experience. Working with end users to solve IT problems.
Laptop & mobile device deployments
Upgrading broken devices or any damaged devices
Workstation Sweeps - Resetting monitors on a weekly basis
Ensure workstation monitors are functioning along with peripherals
Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
Maintain Storage room assets and counts
Interfacing with users to troubleshoot software issues
Printer management and preventative maintenance
E-waste
Wipe all devices before e-wasting

Qualifications / Experience :

MUST HAVE MAC EXPERINCE

Job Type: Part-time

Pay: $30.00 - $32.00 per hour

Benefits:

Experience:

Work Location: In person

EMR CPR LLC

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