Position: HelpDesk Tech
NOTE: Must be willing to work onsite
Location: Washington DC
Schedule:
Monday - Wednesday 9am - 3 pm
Thursday 9am - 1 pm
Job Responsibilities:
- Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
- Monitor and accessory deployment/collection
- Imaging/Provisioning Laptops/Workstations (not 100% required)
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments
- Upgrading broken devices or any damaged devices
- Workstation Sweeps - Resetting monitors on a weekly basis
- Ensure workstation monitors are functioning along with peripherals
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
- Maintain Storage room assets and counts
- Interfacing with users to troubleshoot software issues
- Printer management and preventative maintenance
- E-waste
- Wipe all devices before e-wasting
Qualifications / Experience :
MUST HAVE MAC EXPERINCE
- A+ Certification
- Inventory Systems
- Ticketing Systems
Job Type: Part-time
Pay: $30.00 - $32.00 per hour
Benefits:
- Employee discount
- Referral program
Experience:
- Hardware/Software break fix: 3 years (Preferred)
- Mac OS: 3 years (Required)
- Help desk: 4 years (Required)
Work Location: In person
