***APPLICANTS MUST SUBMIT A COVER LETTER DESCRIBING WHY THEY ARE A

GOOD FIT FOR THE ROLE AND HOW THEIR SKILLS SET WILL ENABLE THEM TO

SUCCEED***

*** CONCIERGE ROLES ARE ACTIVE ROLES THAT REQUIRE THE ABILITY TO

HANDLE DOGS OF ALL SIZES, STRENGTHS, AND TEMPERAMENTS.

ADDITIONALLY, TEAM MEMBERS SHOULD BE ABLE TO LIFT 40 POUNDS AND BE

COMFORTABLE ON THEIR FEET THROUGHOUT THE DAY***

Philadelphia Pet Hotel & Villas is currently accepting applications to fill a part-time

Concierge position. This position will vary from 1-3 days per week with the

possibility of a full-time position in the future.

Philadelphia Pet Hotel & Villas is a luxury pet hotel conveniently located near the

airport. We specialize in dog and cat boarding, daycare, and spa bathing services.

We are currently looking for an experienced, motivated, high-energy individual to

join our team of pet passionate employees.

The concierge team member is responsible for providing exceptional customer

service to clients and guests. Daily tasks include but are not limited to:

*Greeting clients and guests as they enter the hotel

*Checking guest in and out of the hotel following hotel protocol

*Review guest activity services, feeding instructions, and medications (as

applicable) thoroughly during the check-in process and entering the data

accurately into the hotel system

*Recommending activities based on the guest breed, age, and temperament.

*Setting up guest room and locker with property

*Safely and securely escorting guest to their room

*Creating personalized medical style chart for guest

*Check guest out of the hotel ensuring charges are accurate based on services

rendered

*Provide a detail synopsis of the guests stay to client

*Answer any questions client may have regarding the stay

*Complete concierge team tasks as assigned (photo email/text updates, bring

guests to the concierge area for TLC time)

*Participate in team cleaning activities at closing

Please apply if you possess the following skills:

* Prior shelter, kennel, or hospital experience strongly preferred, or equivalent

education i.e. vet tech or veterinary sciences program

* Prior customer service experience required for all concierge positions;

exceptional communication skills are a must. Please complete recording portion of

the Indeed application process to be considered for the role.

* Pet passionate, above all always looks out for the health, safety, and welfare of

all animals

* Can handle dogs/cats of all sizes, not easily intimidated

* Able to work a variety of shifts including nights, weekends, and some holidays

* Detail oriented and driven to maintain a neat, clean, and organized work

environment

* Multi-tasker, motivated self-starter, and can work in a fast-paced environment

* Trustworthy, upholds the highest level of integrity

* Punctual and willing to stay late if needed

* Self-aware, takes constructive feedback to improve own performance

* Approachable, pleasant, and passionate about creating a positive client

experience

* Empathetic to client needs, maintains composure during stressful situations, and

patient with clients and team members

* 401(k) Plan with 4% Company Match After 6 Months

*Paid Time Off

* Employee break room with comfy massage chairs

* Free kisses by many of our beautiful K9 guests

***APPLICANTS MUST SUBMIT A COVER LETTER DESCRIBING WHY THEY ARE A

GOOD FIT FOR THE ROLE AND HOW THEIR SKILLS SET WILL ENABLE THEM TO

SUCCEED***

***EMPLOYMENT IS CONTINGENT UPON SUCCESSFUL COMPLETION OF A 90

DAY PROBATIONARY PERIOD***

Job Types: Part-time

Job Type: Part-time

Pay: $20/hour

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 10 – 30 per week

Benefits:

401(k)
Flexible schedule
Paid time off

Shift:

10 hour shift
8 hour shift

Work Days:

Holidays
Monday to Friday
Weekends as needed

Ability to Relocate:

Philadelphia, PA 19153: Relocate before starting work (Required)

Work Location: In person

Philly Pet Hotel

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Concierge- Luxury Pet Hotel- Part Time Team Member