Service Coordinator

Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.

In-office position (no remote options)
Schedule: Monday-Friday 7a-4p, 1 hour lunch
No weekends

Position Overview

Under the guidance of the Branch Service Manager, the Service Coordinator acts as an extension of our field service operations. This position is responsible for processing of work orders for all customers for the branch location and entry of applicable data in operating systems to ensure timely and accurate customer invoicing of the work of our field service technicians.

Job Duties (Including, but not limited to):

Review completed work orders for each division of the branch regularly throughout the day.
Monitor and manage WIP (Work in Progress) by updating work order notes and utilizing appropriate status codes.
Invoice work orders and close in business system (EBS).
Close and invoice scheduled maintenance work orders, and update SM Masters.
Verify that all work order information is accurate and work with Service Technicians to resolve any discrepancies.
Coordinate parts management with the Parts Department.
Act as a liaison between other departments within the organization.
Assist in closing SAP customer work orders and support other service functions as needed.

Qualifications

Residence in the local geographic area
Minimum of two (2) or more years of working experience in Customer Service or Administrative Support
Strong customer service focus and communication skills
Advanced data entry skills are required.
Exceptional time management and organizational skills
High proficiency in Microsoft Office programs (Word, Excel, Outlook, etc.)
Ability to multitask (including use of two monitors & multiple programs to facilitate data transfer).
Internet navigation skills
Strong attention to detail.
Ability to work effectively both as part a team and independently in a fast-paced environment.

Benefits

Competitive benefit package including medical, dental, vision, life & disability
Company paid short-term disability insurance
401k retirement plan with company match
Employee Discount Program
Volunteer Time Off (8 hours)
Paid Time Off (3 weeks plus 8 Holidays)
Referral Bonus
Fun, competitive & team-oriented company culture

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Customer Service or Administrative Support: 2 years (Required)

Work Location: In person

Raymond Storage Concepts, Inc.

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Service Coordinator