Service Manager

Trimble • Full-time • Irvine, CA, US • $80k - $120k / year • 1d ago

Ocean Park Mechanical is one of the premier design-build mechanical contractors in the USA, and Western Canada with operations in Washington, Oregon, California, Idaho, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible.

With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D-design, plumbing, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project.

Purpose of Position:

We are seeking an experienced Service Manager. The Service Manager will provide leadership to multiple OPM technicians on a variety of projects for the installation, maintenance, and repair of modern plumbing and HVAC systems. They will ensure all work meets regulatory plumbing system requirements. The Service Manager will assist the service operations team with completing work orders, billing and scheduling in a timely manner with utmost efficiency, remaining within budget all while maintaining a high-quality standard.

What We Offer:

Competitive base salary of $80,000 to $120,000 USD per year D.O.E
Opportunity to earn a performance/productivity-based bonus
Company paid benefits including Medical, Dental, Vision, Life, AD&D, STD, & LTD
Optional insurance coverage includes Accident, Critical Illness, and Hospital insurance
Supplemental Life Insurance Plan
401 (K) with Company Match up to 4%
Paid Vacation, Sick, and Holidays
Excellent company culture

Job Location: Irvine, CA. This is an in-office position.

Reporting Structure: This position will report directly to the Regional Manager

Job Responsibilities:

Explore new opportunities with a goal of growing customer base, revenue and profitability
Receive and coordinate service requests
Prepare quotes based on technician problem reports or site review
Create new service contract proposals, contracts, and invoicing of contract
Create work orders, purchase orders, and secure equipment when job has been approved, track materials until ready for pick up
Create budgets and other targets for projects
Establish a project guideline for each approved project that defines the goals, objectives, risks, assumptions, staffing levels, roles and responsibilities, work breakdown structure, milestones and deliverables
Update filters list, order monthly filters, and receive filter invoices
Evaluate manpower efficiency and make adjustments of required
Assist technicians with promoting services where possible
Ensure client satisfaction throughout the life cycle of the project
Monitor labor hours, job progress and cost

Qualifications and Experience:

5+ years of service plumbing experience in commercial or high-rise residential buildings
Ability to interpret blueprints, specifications, inspection reports, etc
Significant knowledge of construction methods as well as an understanding of the permit process
Skilled negotiator with the ability to track change orders with both owners and subcontractors
Ability to ensure accurate documentation including customer records
Meets sensitive deadlines on a consistent basis
Ability to manage multiple projects and tasks at a time
Sound knowledge of local building code and safety regulations
Strong knowledge of MS Office suite including MS Excel, and MS Project
Knowledge of Viewpoint Spectrum ERP, and BuildOps an asset
Knowledge of Trimble AutoBid and Bluebeam an asset

Skills and Abilities:

Self-motivated and able to lead and motivate team members
Thoughtful and confident decision-making and high ethical standards
Good verbal and written communication skills
Good interpersonal skills and a high level of professionalism
Problem-solving skills and the ability to think and react quickly under pressure
Service-oriented approach in working with technical and non-technical business owners and different personality types
High attention to detail and high level of organization required to prioritize and manage multiple tasks
Career-minded individual seeking an opportunity for future growth

Ocean Park Mechanical is an equal opportunity employer that values diversity and encourages applicants of all backgrounds. If you’re interested in a fulfilling career with Ocean Park Mechanical, please submit your application. Only those candidates who meet the job requirements will be contacted for an interview.