C1 Company Overview:
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.
Overview:
Summary
The purpose of the Lead IT Lifecycle Services (ITLS) Technician is to oversee and work alongside the ITLS Technicians, while under the guidance and mentoring of the Director of ITLS Operations. The Lead ITLS Technician oversees ITLS Technician activities both in the depot and in the field. This position has contact with customers routinely. This position reports directly to the Director of ITLS Operations.
Responsibilities:
Essential Functions
- Supervises execution of depot run rate orders and project-based activities, in alignment with Project Coordinator/Manager developed project scope and plan
- Works alongside and guides ITLS technicians and contractors, to process, configure, and QA deployment orders
- Provides technical guidance and leadership to ITLS technicians and contractors
- Assists the Director of ITLS Operations in developing, implementing, and enforcing continual service improvement efforts
- Provides onsite field leadership and support as needed for projects at customer locations
- Supports all ALM processes, including receiving, inspecting and cleaning, and inventory management
- Unboxes and re-boxes, enrolls, images, configures and completes configuration orders
- Participates in general departmental cleanliness efforts
Additional Specific Duties and Responsibilities
- Creates project technical execution documentation
- Assists Director of ITLS Operations in developing Team training paths, and mentoring technicians throughout the operation
Qualifications:
Required Qualifications
- Minimum of 5-8 years supervising/leading a team in a fast-paced environment with aggressive deadlines, or equivalent experience
- Ability to read and clearly understand all department statements of work (SOW’s), and all deliverables
- Ability to demonstrate professional behavior and demeanor
- Solid communication skills
- Leadership skills
- Must be detail oriented and organized
- Ability to work independently as well as part of a team
- Ability to travel to customer locations for project assistance
Desired/Preferred Qualifications
- CompTia A+, Microsoft MCP/MTA/MCSE, PMP/CAPM, ITIL, or equivalent certifications/experience
- Dell Technical certifications
- Microsoft Office certification/skills
- Apple, JAMF (Casper Suite) certification/experience
- Google Admin Console, Meraki, Airwatch MDM certification/experience
- Bachelor level degree or equivalent experience preferred
- Project coordination or management certification/experience
Additional Information:
C1 BENEFITS
- 401(k) Plan (35% match per dollar up to 10%)
- Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
- HSA + Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision
- FSA Plans
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Long Term Disability
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance
- Legal/ID Theft Plans
- TeleHealth Options
- Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Health Advocate
- Volunteer Time Off
Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Pay Range
$27.00 - $35.00/hour
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
