Our client, a leading provider of innovative solutions and services to the aquaculture industry, is seeking a dedicated Field Service Engineer to join their team on a full-time, permanent basis.
As a Field Service Engineer, you will be responsible for the complete installation, repair, servicing, and support of a diverse product range, ensuring high-quality service and support at all times.
There will be a requirement to travel to customer sites throughout the UK, with occasional opportunities for international travel to countries where the company has a presence.
Key Responsibilities:
Perform installation, commissioning, servicing, and maintenance on a comprehensive range of products, including camera systems, fish feeding systems, underwater lights, power infrastructure systems, and net cleaning systems.
Cultivate strong, lasting customer relationships through effective communication and responsive support.
Maintain accurate records of service work, parts used, field reports, and other documentation.
Deliver on-site training to customers, ensuring they are fully equipped to use products effectively and safely.
Provide telephone and remote support, including out-of-hours assistance, to address urgent customer needs.
Offer technical support to the sales team, assisting in the promotion and understanding of products.
Required skills and experience:
Strong background in industrial electrical, electronic, or mechanical systems
Proven experience in the maintenance and repair of electrical, electronic, or mechanical equipment
Familiarity with test and measurement instruments relevant to your area of expertise
Hands-on experience in field servicing and repairs, with a basic understanding of technical equipment beyond your primary specialisation
A valid full driving license is essential
A recognised technical apprenticeship or HNC/HND in electrical or electronic engineering is highly desirable
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
