This is an on-site position with virtual on-call requirements. Locations for Capital Heights, MD and Chantilly, VA.
Job Description
We’re seeking a talented IT professional who thrives on taking ownership and delivering exceptional service to support our stores within a 2-3 store region. This is more than just a support role – it’s a chance to become an “IT Superhero” who manages all aspects of IT for your assigned region, ensuring seamless operations for our customers and staff. The stores are conveniently located within walking distance of each other.
As the IT Support Specialist, you'll deploy and maintain the necessary hardware and software, resolve technical issues, and collaborate with other IT managers to implement innovative solutions across all Pohanka locations. Join us to be part of a respected organization that offers great benefits and a welcoming, team-oriented environment.
Why join the Pohanka Automotive Group?
With over 100 years of history, Pohanka Automotive Group is one of the most respected and established names in the automotive industry. We are proud to be recipients of numerous prestigious awards, including:
- Time Magazine National Quality Dealer Award
- Sports Illustrated AIADA All-Star Dealer Award for exceptional customer service and commitment to the industry and community
- Distinguished Service Citation from the Automotive Hall of Fame
Our primary business is in retail, and we continuously explore new technologies to enhance the customer experience. As part of our team, you'll play a crucial role in delivering these advancements, helping us exceed our customers' highest expectations.
Key pillars we look for this particular role are the following:
- Customer-Obsessed – Your mission is to earn and retain the trust of our customers, both internal and external, by quickly resolving issues and providing proactive solutions.
- Ownership – You own your responsibilities from start to finish, taking accountability for outcomes and making sure our customers’ needs are met. Solutions may come from external vendors but we are the ultimate responsible party to make our customers happy.
- Attention to Detail – You approach every project with a thorough eye, ensuring i’s are dotted and t’s are crossed. For any task or project, we identify potential challenges in advance and implementing contingency plans to ensure success.
- Commitment to High Standards – Every task, from following up on support tickets to deploying new technology, reflects our commitment to excellence.
- Lean, Innovate, and Adopt – Our longevity is built on a foundation of learning, innovation, and adaptation. We are looking for someone eager to embrace new technologies and continuously improve.
Benefits
- Medical, Dental
- Life and Disability
- 401K with Company Contribution
- Paid Vacation
- Paid Holidays
- Vehicle Purchase Program
Desired qualifications and skills
Customer Support:
- Min 2 years of IT customer service or support experience; dealership experience preferred
- Support a team of users and variety of hardware and software equipment.
- Ticketing system experience (Zendesk, Salesforce, Freshdesk).
- Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
Software Administrative - experience deploying, implementing and managing software pacakges
- Microsoft 365
- Duo
- Dealer specific software, such as DMS and CRM tools
Hardware Administrative - experience deploying, implementing and managing
- Desktops, Laptops, small servers,
- Network printer systems
- Mobile devices
- Application specific devices (ie., scanners, phones, etc.)
Network - Experience deploying, implementing and managing:
- VPN & VPN tunnels
- Routers
- Repeaters for internal users and external customers
- Cisco device experience preferred
System & Security - experience monitoring and maintaining overall systems security and health, deploying patches, disaster recovery backups, performing tactical systems support and resolution.
Other
- Experience working with vendors, including resolving issues including contacting and assisting vendors.
- Experience creating, updating and reviewing documentation.
- Experience configuration of management services.
- Experience working with leadership to establish project priorities, timelines, and implementation.
Pohanka Automotive Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
- Yearly pay
Ability to Commute:
- Capitol Heights, MD 20790 (Required)
Ability to Relocate:
- Capitol Heights, MD 20790: Relocate before starting work (Preferred)
Work Location: In person
