Job description – Senior Copier Technician
JTF GOV provides integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. Sounds boring, right? Well, the good news is our team is made up of high energy individuals which keep the office environment fun and light-hearted.
Founded in 1987, delivers market-leading technology solutions, exceptional service and consulting expertise to businesses and organizations nationwide. JTF is the largest provider of Xerox and HP customized, scalable, end-to-end Information Technology, Document Technology, and Professional Services solutions to the Federal Government. We are committed to providing an exceptional customer experience to organizations small and large.
We JTF provides end-user services that help our customers and business partners grow and enhance efficiency in the workplace. You will be responsible for driving the day-to-day activities to meet the overall program objectives, product integration, and ensure quality.
JTF offers a competitive compensation package including medical, 401(k) Savings Plan, educational assistance, vacation, and much more! We are a highly dynamic environment that appreciates a genuine spirit and unique self-expression.
This role will support customers with IT tasks, such as devices network troubleshooting, multifunction devices configuration, installation, and security hardening, and supporting internal staff with troubleshooting workstations, network, and office applications. All applicants should be able to change tasks quickly and adapt to a fast-paced environment, to learn and grow and become a part of our successful team. Excellent communication skills are a must.
Requirements:
Operates, cleans and makes minor repairs and adjustments to complex IT equipment and a variety of printers
- Prepares and delivers printer supplies
- Provides IT support to assist the Government with software, hardware, computer systems, and networks.
- Can answer typically questions from network or computer users over the phone or via the internet.
- Your duties include helping Government employees troubleshoot technical problems
- Maintains records of materials and supplies used
- Operates a variety of office equipment including a computer; downloads computer files detailing print job requirements as necessary; prepares digital image files using various software applications
- Provide technical support and training to end users
- Provide Preventive Maintenance on print fleet
- Resolve printer errors
- Repair printers as needed
- Provide assistance to Senior Technician in relations to all contract obligations and requirements
Responsibilities:
- Manage escalated technical desktop support incidents and provide functional support and assistance to a local and nation-wide customer base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently
- Receive and respond to customer inquiries, requests, and escalations via telephone, email
- Troubleshoot and resolve problems to satisfy requests. Do any necessary research and on the job training necessary to resolve incidents in a timely and efficient manner
- Correctly refer unresolved problems to high level support technicians and/or groups when the situation requires it
Preferred Qualifications:
- Certifications in any of the following: A+, Security +, Network+, ITIL, MCP, or equivalent certifications
Work Remotely
Job Type: Full-time
Miscellaneous
JTF is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $65,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Ability to commute/relocate:
- Springfield, VA 22150: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Technical support: 3 years (Required)
License/Certification:
- Certifications (Preferred)
Security clearance:
Ability to Relocate:
- Springfield, VA 22150: Relocate before starting work (Required)
Work Location: In person
