YOU
The Traffic Management Lead serves as the central orchestrator of workflow efficiency across the Marketing Support division and other ESVN departments/services, ensuring seamless project flow from intake through delivery. This role is responsible for strategic resource allocation, capacity planning, cross-functional coordination, and continuous process optimization to maximize team productivity, ensure on-time delivery, and maintain high-quality marketing services across US, VN, and EU operations.
WHAT YOU’LL BE DOING
1. Workflow & Project Management
- Establish and maintain standardized project intake processes and request forms
- Triage incoming requests, assess scope, complexity, and resource requirements
- Create and maintain master project schedules across all teams and regions
- Set realistic timelines based on scope, complexity, and resource availability
- Assign projects to appropriate teams based on skills, capacity, and priorities
- Track all active projects through completion using project management systems
- Monitor project progress against milestones and proactively address delays
- Conduct daily stand-ups and weekly status meetings to review the pipeline
- Maintain real-time visibility into project statuses for all stakeholders
- Implement project management best practices and workflow standards
- Manage change requests and scope adjustments with stakeholder approval
- Archive completed projects and maintain project documentation
2. Resource & Capacity Management
- Assess and monitor team capacity and availability across all functional areas
- Forecast resource needs based on project pipeline and historical data
- Allocate resources strategically to balance workload and optimize productivity
- Identify resource constraints, bottlenecks, and potential overutilization risks
- Create capacity reports and utilization dashboards for leadership visibility
- Balance competing priorities and negotiate resource allocation conflicts
- Plan for seasonality, peaks, and resource availability (vacations, training)
3. Stakeholder Coordination & Communication
- Serve as primary liaison between requestors and Marketing Support teams
- Facilitate clear communication of project requirements, expectations, and timelines
- Organize and lead project kickoff meetings with all relevant stakeholders
- Provide regular status updates to requestors and leadership on project progress
- Coordinate dependencies across multiple concurrent projects and teams
- Manage escalations and resolve conflicts related to priorities and timelines
- Ensure alignment between creative teams and requestors on deliverables
- Set and manage stakeholder expectations on turnaround times and feasibility
- Communicate capacity constraints and recommend prioritization strategies
- Facilitate feedback loops and approval processes to prevent delays
- Build and maintain strong relationships with internal clients and partners
4. Process Optimization & Systems Management
- Continuously evaluate and improve workflow processes and procedures
- Implement and maintain project management and workflow tracking systems
- Identify process inefficiencies, bottlenecks, and opportunities for improvement
- Develop and document standard operating procedures for workflow management
- Drive adoption of new tools, systems, and workflow improvements across teams
- Leverage automation and technology to enhance workflow efficiency
- Conduct post-project reviews to identify lessons learned and process refinements
- Benchmark against industry best practices and implement improvements
5. Others
- Other tasks as assigned by the Line Manager
DESIRED SKILLS AND EXPERIENCE
1. Education
- Bachelor’s Degree from a university in Business, Engineering, or a related field, preferred.
- Project Management certification (PMP, or equivalent)
2. Technical Skills
- Experience in global or multi-region operations
- Background in marketing support or creative services
- Experience implementing project management systems
3. Knowledge
- Creative production workflows
- Agile/Scrum methodologies
- Marketing operations frameworks
4. Skills
- Analytical and data-driven decision making
- Change management capabilities
- Stakeholder management
- Desirable Tools:
- Creative project management tools
- Data visualization tools
- Collaboration platforms (Slack, Teams)
HERE IS WHAT WE OFFER
- Attractive salary with 100% SHUI applied salary during probation
- 13th month salary, Performance Bonus, Salary review annually
- Opportunity to be on site in the USA
- Chance to collaborate and work with our global stakeholders
- We provide employee training & development to enhance skills set and competencies
- Premium health care program for you + one of your beloved ones, Annual medical check-up
- 14 vacation days and Christmas Day (25/12) per year
- Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children ‘s Day…)
- Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis
- Young, friendly, quality and result oriented working environment under team-work spirit
- Compliance fully to Vietnam Labor Code
