Summary
Maintain the physical aspects of assigned portfolio and ensure property meets the Company’s standards for cleanliness, appearance, safety, and overall functionality.
Essential Duties and Responsibilities include the following but are not limited to:
- Troubleshoot and perform all necessary repairs to apartment communities, including plumbing, HVAC, carpentry, electrical and installation of appliances, as needed.
- Timely completion of maintenance requests and follow-up with service calls and appropriate documentation.
- Complete the “make ready” process to prepare vacant apartment homes for leasing and new move-ins.
- Responsible for timely completion of maintenance requests within 48 hours from residents and follow up with service calls, maintaining appropriate maintenance documentation.
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage, as needed.
- Maintain the upkeep of common areas and amenities adhering to safety, health, and clean environment compliance.
- Follow up on repairs to verify completion and compliance with OSHA, property insurance companies, government agencies and company safety policies and risk management procedures.
- Maintain accurate property maintenance files and records ensuring documentation is kept complete and up to date, complete required reports and ensure all health and safety procedures and requirements are satisfied.
- Identify and make recommendations for proposals of third-party relationships regarding the quality and cost-effective upkeep of the property.
- Provide emergency or unscheduled repairs and develop a plan for emergency or disaster issues and response.
- Maintain current knowledge of mechanical operations and improvements for best practices.
- Follow all safety standards at all times, without exception.
- Regularly exceed the Reputation.com national average for customer service response and be sure to respond to all survey inquiries within 24 hours.
- Other duties, as assigned by Maintenance Supervisor.
Competencies
- Professional and courteous manner with residents, visitors, contractors, and fellow employees.
- Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
- Attention to detail with strong organization skills.
- Ability to juggle multiple tasks and identify priorities.
- Intuitive problem solver who is customer responsive and able to work independently.
- Proactive approach in addressing maintenance needs across several properties.
- Team player attitude with the ability to be a contributor and take direction.
- Multi-tasker who can efficiently handle a changing environment and various situations simultaneously.
- Reliable, dependable, and able to work independently.
- Delivers results and has a strong sense of initiative and identifying best practices.
- Commitment to best practices and policies.
Skills & Experience
- 3+ years of maintenance experience, preferred.
- High school diploma or equivalent, preferred.
- Industry certifications or licenses, preferred.
- Maintenance Technician certificate, building maintenance technology, or additional training in a related field, a plus.
- Familiar with all OSHA and related agency guidelines to ensure 100% compliance with all regulations.
- Working knowledge of safety procedures and compliance.
- Experience with third party property vendors, purchasing, and budget tracking.
- Knowledge of building techniques, mechanical operations, groundskeeping, facility operations, carpentry, electrical, plumbing, and HVAC.
- Proven communication and follow-up skills, both with residents and other team members.
Physical Requirements
- Frequently walk, stand, bend, and lift.
- Works around moving mechanical parts and in outside conditions that include inclement weather, heat, and humidity. Noise levels may be loud at times.
- Must be able to move heavy equipment and machinery and use abdominal and lower back muscles to provide support over time without fatigue.
- Must be able to bend, twist, stoop, push and pull, ascend/descend stairs, reach and lift overhead up to 50 lbs., climb on ladders and roofs, crawl in confined spaces, and lift 25 lbs. to 40 lbs. on a regular basis.
- Ability to see, hear, speak, and write.
- Constant movement and use of limbs.
- Good manual dexterity, coordination, and stamina.
- Wear protective safety equipment and clothing as needed; enter common areas and residences to make critical/emergency service and repairs.
Requirements
- Must have reliable transportation.
- Scheduling flexibility is required as shifts may require varied and/or weekend hours.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EQUAL OPPORTUNITY EMPLOYER
Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Property maintenance: 1 year (Preferred)
- Maintenance: 3 years (Preferred)
Work Location: In person
