This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.
Duties and Responsibilities
- Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
- Analyze and diagnose equipment malfunctions.
- Repair, replace or rebuild engines, fuel systems, final drives, hydraulic components including pumps, motors, valves, and all related components, electrical systems.
- Write service reports that accurately document diagnosis and repairs performed.
- Possess basic computer knowledge and ability to use service software required in position.
- Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
- Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
- Operate company vehicle as needed.
- Perform assigned tasks in a timely, accurate, and efficient manner.
- Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
- Project a positive professional image with customers.
- Communicate with customers; keep customers informed on status of work.
- Develop and maintain a strong customer service relationship with all customer contacts.
- Maintain punctual, regular, and predictable attendance.
- Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.
Required Skills and Abilities
- Diesel and Hydraulic Repair Experience and Related Certifications.
- Compact Construction Equipment Repair Experience.
- Able to Operate Machinery.
- Knowledge of industry-related safety regulations.
- Able to take instruction and work well with others.
- Able to work with minimal supervision.
Education and Experience
- Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field.
- Minimum of 6 years of directly related experience in compact equipment repair, preferably in a heavy industrial environment or an equivalent combination of education and work experience.
- Maintain a valid drivers license with a satisfactory driving record.
Physical Requirements
- Must be able to bend, stretch, kneel, stand, lie, and squat to perform repairs and inspections.
- Must be able to lift and pull 50lbs regularly and up to 100lbs occasionally.
- Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.
- Must have visual acuity to inspect equipment and identify defects.
- Must be able to hear well enough to test sounds and identify functioning level of equipment.
- Must be able to work safely in a noisy area with many odors present.
- Must be able to perform the physical duties of the job.
- Must be able to traverse the various terrain of the grounds and facilities.
